1. In the unlikely event that the delivered product is defective or incomplete , please notify us using our inquiry form within 7 days from the date of delivery of the product.
2. Please fill in the following information in the inquiry form.
・Reason for return (please explain in detail):
3. We will contact you by email within 3 business days.
*If you do not receive a reply within 3 business days, please contact us again using the inquiry form.
Notes*Please note that the following products cannot be canceled, returned or exchanged.
・Products that have passed 8 days or more after arrival
・Products that have been scratched or soiled by the customer
・Products that have been processed for customers, such as custom-made products
・Different from the image, etc. due to customer preferences
Regarding costs incurred from returns
The customer will be responsible for the shipping costs incurred when returning the product, unless the product is defective or the wrong product is delivered.
Refunds will be made by bank transfer after deducting the bank transfer fee, etc., unless the product is defective or a different product has been received.